Refunds & Returns Policy For HyClenkz Luxe
Effective Date: 14th of June 2024
Thank you for shopping at HyClenkz Luxe. We value your satisfaction and strive to provide a seamless shopping experience. This Refunds and Returns Policy outlines our procedures regarding returns and refunds for purchases made through our website clenkz.com.
1. Returns
1.1 Eligibility
- You may initiate a return within 30 days from the date of delivery.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
1.2 Initiation Process
- To initiate a return, please contact our Customer Support team at admin@clenkz.com to obtain a Return Merchandise Authorization (RMA) number.
- Clearly state the reason for the return and provide your order number and contact information in your email.
1.3 Shipping
- Customers are responsible for shipping costs associated with returning the item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
1.4 Inspection and Approval
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original method of payment within a reasonable timeframe.
2. Refunds
2.1 Eligibility
- Refunds are issued for eligible returns according to the conditions outlined in Section 1.
- Refunds are not available for items that are damaged due to misuse, neglect, or improper care.
2.2 Processing Time
- Refunds are processed promptly, but please allow up to [14] days for your financial institution to process the refund.
2.3 Contact Information
- For questions or assistance regarding returns and refunds, please contact us:
- Email: admin@clenkz.com
- Address: #2 Alagwa street off eagle cement road, 500102 Ph City, Nigeria
3. Exchanges
- We do not currently offer direct exchanges. If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired item.
4. Exceptions
- Clearance items or items marked as final sale cannot be returned or refunded unless defective.
- Personalized or custom-made items are non-returnable and non-refundable unless defective.
5. Contact Us If you have any questions or concerns about our Refunds and Returns Policy, please reach out to our Customer Support team for assistance. We are here to help ensure your satisfaction with every purchase.
By shopping on our Site, you acknowledge that you have read, understood, and agree to abide by the terms of this Refunds and Returns Policy.
This policy was last updated on the 14th of June 2024.